Frequently Asked Questions about your Westminster Abbey tickets

All the information will be sent to you by email. First, we confirm your purchase; then, in a second email, we send you access to your private area, where you can download your Westminster Abbey tickets as well as the selected audioguide.

Tickets for Westminster Abbey are not nominal, but we always recommend carrying some form of identification in case it is requested by the venue authorities.

Yes, you can present your tickets either in the original digital format, with the barcode visible, or printed. If you use the digital format, please increase your screen brightness at the entrance to facilitate scanning.

Children under 5 do not require a ticket to enter the monument; those aged 5 and over do.

Once the ticket reservation is made, it cannot be changed or cancelled. Please pay close attention to the date, time and name before completing the purchase, as changes and refunds are not accepted.

No exceptions are made for work-related issues, travel cancellations, COVID-19 or other illnesses, as established by the monument’s managing policies and stated during the purchase process.

Refunds are only considered in the event of an unexpected closure of the monument, in which case the amount will be automatically refunded via the same payment method used for the purchase.

Ticket purchases are not subject to the right of withdrawal, as set out in the monument’s purchase policy. Tickets cannot be cancelled or modified. Any additional services selected during the purchase cannot be changed either.

Eating is not allowed inside the church, but there is an on-site café with a terrace, Cellarium, as well as a kiosk where you can have a snack or a full meal.

No, Westminster Abbey does not have a left-luggage service. Large backpacks or suitcases are prohibited, so we recommend bringing only a small bag or backpack.

No, the visit can take place regardless of the weather.

If Westminster Abbey closes due to force majeure and we are not informed sufficiently in advance, we will offer you another date and time for your visit or, if that does not suit you, a full refund of your ticket.

No, only guide dogs or assistance dogs are allowed, and prior communication with the monument’s authorities is required.

No, access is only permitted on the selected date and time.

Once inside, there is no time limit for your visit beyond the Abbey’s opening and closing hours.

Most people spend on average between 1:30 and 2:00 hours in Westminster Abbey.

The Abbey is the resting place of countless figures. Here lie monarchs such as Elizabeth I, Mary, Queen of Scots, or George II; scientists such as Isaac Newton, Charles Darwin, or Stephen Hawking; and poets and writers such as Geoffrey Chaucer or Charles Dickens, among many others.

Westminster Abbey has no strict dress code, but asks visitors to be respectful, as it is an active place of worship. As general guidance, avoid bare shoulders (sleeveless shirts or tops) and head coverings (caps or hats). In winter, dress warmly as some areas can be very cold. Comfortable footwear is recommended, as the floor is uneven.

Photography is not permitted inside the Abbey, except in the cloisters, the Chapter House and the College Garden.

Yes, the royal tombs can be visited, as well as those of other notable figures buried here.